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The RMA is used to return defective material or to have a credit issued for defective material. These are issued by technical support. The RGA is issued by customer service to return incorrectly shipped parts or when requesting missing parts.
To return an item, you must get a Return Goods Authorization (RGA) number. To obtain a RGA, please follow the procedures below. Any item received without a RGA number will be returned to the sender.
A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the products warranty period.
Return goods authorization, part of the process of returning a product to its supplier for repair or replacement.
Although RMA and RGA are used interchangeably, they are different. The returning reasons are the key that makes them distinctive from each other. A product may be returned for various reasons; if the reason is a defective or damaged product, the RMA is used, whereas the RGA is used for the wrong item or missing parts.
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RETURN GOODS AUTHORIZATION (RGA) PROCEDURE. An RGA (Return Goods Authorization) number is always required to return any items to the factory. This can be easily obtained by calling the factory.

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