National grid dispute form 2025

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Keeping the customer informed. Following the Golden Rule - treat customers the way you would like to be treated.
The Claims Department can be reached by email at ClaimsDept@nationalgrid.com or by calling 315-428-6536.
Electric delivery charges can be high for several reasons: Infrastructure Costs: Utilities invest heavily in maintaining and upgrading the infrastructure needed to deliver electricity, including power lines, substations, and transformers. These costs are often passed on to consumers.
Requests for such reimbursements must be filed within 14 days of the 72-hour outage mark, regardless of current outage status. *To receive the maximum reimbursement, proof of loss is required. Verifiable proof of loss means documentation of the market value of the item to substantiate the claim.
Sign up for budget billing by visiting .nationalgridus.com/MA-Home/Bill-Help/Budget-Billing or calling 1-800-322-3223. Thank you! Call 1-866-527-7283 to sign up for a home energy assessment. Visit .nationalgridus.com/MA-Home/Energy-Saving-Programs to find energy efficiency products for your home.
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