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The informal grievance process allows employees to discuss and settle grievances with their immediate supervisor; however, if there is no resolution, the employee or union can file a formal grievance.
When a carrier wishes to file a grievance, they need to complete lines one (1) through four (4) on PS Form 8191. This form should be made available to you by your supervisor/postmaster; however, you can print one off the National Website.
On the website, you can also file a claim or request a refund for shipping. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. Speak to the station manager (postmaster) at a local post office.
A grievance is generally defined as a claim by an employee that he or she is adversely affected by the misinterpretation or misapplication of a written company policy or collectively bargained agreement. To address grievances, employers typically implement a grievance procedure.
Having a grievance process can be beneficial for the following reasons: Formal feedback channel having an effective grievance process ensures that employees feel heard and ultimately valued.
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A formal grievance may be filed no later than ten work days after the event or circumstances triggering the grievance. The first level of review (Supervisor) shall respond to the grievance in writing within ten work days after the receipt of the formal grievance.
If you are having a problem with the delivery of your mail (late arrival, tracking, attempted delivery, misdelivery, etc.) or an employee/customer service issue, please contact your local Post Office or USPS Consumer Industry Contact Office instead of completing the form below.
An individual grievance is a complaint that an action by management has violated the rights of an individual as set out in the collective agreement or law, or by some unfair practice. Examples of this type of grievance include: discipline, demotion, classification disputes, denial of benefits, etc.
Deadline to file Step 1 Grievance (Within 14 days of incident) Date of Extension, if applicable Actual Date Step 1 meeting was held (Within 14 days of incident), if extension not granted Deadline for Step 1 oral decision from USPS (Within 5 days of Step 1 meeting) Actual Date USPS gave oral decision at Step 1 (Within 5
When a carrier wishes to file a grievance, they need to complete lines one (1) through four (4) on PS Form 8191. This form should be made available to you by your supervisor/postmaster; however, you can print one off the National Website.

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