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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Policyholders can claim online in My Southern Cross, use the mobile app, or download and post us a paper claim form. On average we process claims within 7 working days of receiving them. Your claim will take longer to reach us if you send it by post.
Here is the process, categorised into different steps for a clearer understanding: Intimate the insurance company. Pay bills and collect documents. Submit the claim form and documents. Let the insurance company verify and enquire.
The maximum time to claim on car insurance varies based on the policy terms and conditions. Generally, the standard time limit to file a claim after a car accident is 30 days. However, some insurance companies may have a longer duration of 60 or 90 days.
All claims, however you make them, should be submitted within 60 days of returning from your trip. The exception is when you need 24-hour emergency medical assistance.
FAQs and quick answers We recommend you submit any claims within 12 months of the date your healthcare service took place. The easiest way to do this is through the app or in My Southern Cross.
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People also ask

We prefer that claims are submitted within 12 months of the date of treatment. Claims older than 12 months will be accepted, but the cover will be based on the plan you had at the time you received the treatment youre claiming for.
How to File an Insurance Claim Form Claim Form. Your insurance company should have a health insurance claim form on their website. An Itemized Bill and Receipts. This is important. Copies of Everything. Make a copy of every single document you receive and put it into a file specifically marked for your claim.
Many insurers have a deadline to file a claim, such as no more than 90 days after you receive care. Where do I submit the claim? Look for an address on the claim form. If its not there, check the insurers website and the back of your health insurance card or call your insurer.

southern cross claim form