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Obtain a copy of the members current insurance card at all visits, as policies can often change. This will ensure that the claims are submitted with the most current policy information. Verify the correct three-character prefix is on all claims - this is extremely important.
BCBSTX only accepts medical records through the Availity Portal in response to requests for additional medical record documentation used for quality and risk adjustment purposes. Administrator Instructions: Select Availity Enrollment Center Medical Attachments Setup, then enter required data.
Electronic Claims. (282-4548) or log on to Availity. The information required to file electronic claims is the same as for paper claims but there are major advantages to submitting electronic claims versus paper claims: You have better control and accuracy.
Blue Cross and Blue Shield of Texas (BCBSTX), a Division of Health Care Service Corporation, has been around for 90 years. The Cross and Shield have come to represent one of the most experienced health care coverage organizations in the state and the nation.
BCBSTX requires all health care providers to file electronic claims using National Standard Format (NSF), American National Standards Institute (ANSI 837) or UB-04 format or paper claims utilizing the CMS-1500 or UB-04 forms. ALL paper claims for health care services MUST be submitted on one of these forms/formats.
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Electronic claim submission maximizes claims processing efficiency and paper submissions do not. Any claim that can be submitted on paper can be submitted electronically. If you need more information on how to submit claims electronically call 1-800-AVAILITY (282-4548) or log on to Availity.
Complaints and Appeals If you have a complaint about a service or care you received from Blue Cross and Blue Shield of Texas (BCBSTX) or one of our providers, please call a Customer Advocate at 1-877-688-1811 (TTY: 711). BCBSTX Customer Advocate Department: 1-877-688-1811 (TTY: 711)

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