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The document is an application form for water consumption charge relief due to a concealed leak, issued by the City of Gold Coast. It outlines the eligibility criteria, including the requirement for repairs by a licensed plumber and submission within a specific timeframe. The document also provides instructions on how to check for leaks and details about the assessment process according to the city's Water and Sewage Leakage Relief Policy.

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How do I report a water leak to the Gold Coast Council?

To report a major water leak such as a burst water main, please call us on 1300 000 928 or 07 5667 5801.

What is the protocol for a water leak?

The following steps should be followed upon notification of a leak: Bring spill kits to area and dedicate efforts to diverting and containing water. Identify source of leak e.g., toilet, sink, domestic water line, or fire water line and control valve for water source. Shut down water flow to the leak source.

Who do I call for a major water leak?

If your water meter is still moving, that means the leak is on your half of the plumbing, and you need to call a plumber to repair the leak. If the water meter is not turning when you shut off your water, then that means its on the water companys side.

How to report water leakage?

Is there a water leak, pipe burst or infrastructure vandalism in your area? Report to your local Municipality or call the DWS hotline at 0800 200 200.

Who is responsible for a water leak?

If you own your home, youre responsible for all the pipes within the property boundary which join up with the stopcock for the mains pipe. If you have a leak in your pipes, you have to fix it.

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What is the average water bill on the Gold Coast?

The average water bill in the Gold Coast region is around $240 per quarter when factoring in the price of water, water delivery, and sewerage costs.

How do I get reimbursed for a water leak?

Many utilities offer refunds To recover one-time water losses, contact the agencys customer service department or fill out a form on the agencys website. Proof of repair must be submitted (a plumbers bill or receipts for parts purchased by the homeowner) or some municipalities use meter readings.

How to claim water leak allowance?

You may only claim for one leak allowance every 12 months. Your claim must be submitted to your wholesaler within six months of the date of repair. You must provide a reading taken upon the repair of your leak. You will need to provide two meter readings, following the repair of your leak, at least seven days apart.

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