Performance of the contact centre for Work and Income 2025

1. Click ‘Get Form’ to open it in the editor.
2. Begin by reviewing the introduction section, which outlines the purpose of the performance audit. Familiarize yourself with the objectives to understand what information is required.
3. Move on to Part 2, where you will find sections related to access for callers. Fill in any relevant data regarding service levels and client interactions as prompted.
4. In Part 3, focus on managing people. Input details about recruitment, training, and performance management systems that are applicable to your context.
5. Proceed to Part 4, which discusses quality control programs. Ensure you document any quality checks or standards that apply to your operations.
6. Finally, review Parts 5 and 6 for operational support and interdepartmental relationships. Complete any remaining fields based on your insights into these areas.

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