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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Insufficient Evidence: One of the most common reasons insurance companies deny property damage claims is inadequate evidence. You may need paperwork, receipts, video, photos, and witness statements to support your claim.
How to make a pet insurance claim Call your pet insurers claims department. Give your insurer the details of whats happened to your pet and the costs involved. If your pet needs medical care and is already being treated, give the name of the condition and the treatment or operations required.
Making a claim However, typical requirements include: When registering a claim, you may be asked questions by the insurer such as what the claim is for; or what the illness/injury is; when you first noticed the pet became unwell; which vet you have attended and the first date of any treatment.
Steps to file a pet insurance claim Contact your insurance company as soon as possible after the incident. Gather necessary documentation such as: File a claim via the companys app, mail, phone or online portal. Be ready and available to answer questions about your pets condition and treatment.
Refund Policy For 24PetMedAlert when purchased on its own, we can offer: (i) a 50% refund for cancellation of 24PetMedAlert services within six (6) months of initial purchase; or (ii) a full refund for cancellation of 24PetMedAlert within three (3) months of initial purchase if your pet is deceased.
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You can send your completed claim form via fax to 1-866-369-7387 or by mailing it to 24PetWatch Pet Insurance Programs, P.O. Box 2150, Buffalo, NY 14240-2150. For any additional queries, feel free to contact 1-866-597-2424 for assistance.
Submit a completed claim form to the pet insurance company via its website, app, mail, email or fax, along with a copy of the itemized invoice, relevant medical records and any other required documentation.

24petwatch claim form