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Transaction dispute form - BDO

Transaction dispute form - BDO 2025

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The document is a Cardholder Transaction Dispute Form that outlines the process for customers to dispute transactions on their credit cards. It requires complete customer information and details of the disputed transaction, including categories such as unauthorized transactions, duplicate billing, and non-receipt of merchandise. Customers must submit the form within 60 days of the transaction posting date along with supporting documents. The form also includes terms and conditions regarding the investigation and resolution of disputes.

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

What is a transaction dispute form?

A transaction dispute is a consumer complaint related to a credit or debit card purchase. Transactions are most commonly disputed because of fraud (unauthorized charges) and a lack of merchant follow-through (merchandise not as expected, services not performed, credit not issued, etc.).

Who loses money in a dispute?

The merchant receives a decision notification: representment accepted (funds returned) or denied (merchant loses funds).

How to make a transaction dispute?

To ask for a chargeback, write to your bank: Say you are requesting a chargeback of a transaction on your credit or debit card. Give details of the transaction, including the amount and the date. Give reasons why you wish to chargeback the transaction.

How do I reverse a transaction on BDO?

To void or reverse a transaction made on the same day in the app, just follow these steps: Choose the transaction you want to void/reverse from your transaction list. Tap Refund. Enter the amount to be refunded.

Can I get my money back if I dispute a transaction?

Once filed, your dispute is then turned over to the bank or card network for investigation. Your bank will typically give you a provisional refund, which will be in place until your claim can be validated by the bank.

Do banks usually accept disputes?

The good news is that you have the option to file a bank dispute. The bank may then issue a chargeback in response. Chargebacks are a convenient way for cardholders to recover their money in the event of fraud or if a seller didnt deliver on what they promised.

Can I dispute a transaction and get my money back?

The chargeback process lets you ask your bank to refund a payment on your debit card when a purchase has gone wrong. You should contact the seller first, as you cannot start a chargeback claim unless you have done this. Then, if you cant resolve the issue, get in touch with your bank.

Is dispute the same as refund?

This could happen when the customer has returned the goods, or is unhappy with their purchase and the merchant provides a partial or full refund. A dispute occurs when the cardholder contacts their card issuing bank directly to challenge a charge on their credit card statement.

Transaction dispute form - BDO 2025

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