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CUSTOMER SERVICE TRAINING 2025

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The document outlines a 12.5-hour Customer Service Training curriculum designed for older youth and adults to develop essential work readiness skills. It includes five modular sessions covering topics such as preparing for work, customer service training, communication with coworkers and supervisors, team building, and overcoming job retention barriers. Participants must complete an assessment to advance in the program, which emphasizes interpersonal skills necessary for earning the National Work Readiness Credential.

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

What are the 5 main elements of customer service?

These are some of the key elements of excellent customer service: Patience. Whether you are dealing with distressed customers or perhaps customers who are letting out their anger, it is important not to fold under the pressure. Engage. Show an interest in your customers by engaging with them. Knowledge. Honesty. Respect.

What are the 5 principles of customer service?

identifying customer needs designing and delivering service to meet those needs seeking to meet and exceed customer expectations seeking feedback from customers acting on feedback to continually improve service communicating with customers having plans in place to deal with service problems.

What type of training is needed for customer service?

An effective customer service training program includes practices for improving interpersonal communication, product/service knowledge, problem-solving skills, crisis management, and so on.

What are the 5 skills of a customer service?

Employers value people with strong soft skills because of how well they can interact with both customers and colleagues. Tip: The five dimensions of service quality are reliability, tangibility, empathy, responsiveness and assurance.

What are the 5s of customer service?

The 5s methodology is a technique that workplace personnel can use to make sure they are working efficiently, properly, and neatly. The five phrases in this system are from Japanese and are usually translated as sort, set in order, shine, standardize, and sustain.

What are the 5 Cs of customer service?

Compensation, Culture, Communication, Compassion, Care Our team at VIPdesk Connect compiled the 5 Cs that make up the perfect recipe for customer service success.

CUSTOMER SERVICE TRAINING 2025

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