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A new regulation by the Federal Trade Commission (FTC) set to take effect on January 14th requires businesses with subscription or membership models, like Planet Fitness, to implement a one click to cancel feature.
You cant cancel your membership by phone, via the Planet Fitness website, or even by email. You only have two official options: visiting in person or sending a letter. To cancel in person: Visit your home clubs front desk and request a cancellation form.
The Federal Trade Commission on Wednesday released a final rule called click to cancel, which says online subscriptions should require the same number of clicks to end as they do to sign up, and in-person signups should have an option to cancel online or over the phone.
For most locations, you can visit your home club in person to cancel your membership or send written notification via mail to your home club requesting to cancel. Some members may also be eligible to cancel their membership online based on their membership type and location of their home club.
If you wish to cancel your membership, please contact Customer Service on 0861 496 463. Where can I see group class schedules? You can view your clubs group exercise schedule in the club on the kiosk or by clicking on the relevant schedules link at the top of the website.
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Lastly, if your membership has a minimum term and is canceled prior to end of contract term, a $58 buyout fee is required.
The Commitment length associated with your membership is the minimal number of months you will be billed. If you cancel before this time, you may be subject to a buyout fee. For No Commitment memberships, you may cancel at anytime without paying a fee.

planet fitness cancelation form