Stevens Thesis 2009-2025

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The document presents a research study conducted by Laura J. Stevens at Old Dominion University, focusing on effective training methods for deans and administrative managers at Virginia Western Community College. It explores the need for improved training techniques due to an increasing student population and aims to identify the most effective delivery methods—classroom, online, or on-the-job training—to enhance communication skills and office morale among the staff. The study includes a survey of 32 deans and administrative managers, revealing a preference for classroom and on-the-job training over computer-based methods. Recommendations are made for a combination of training approaches to better meet the diverse learning needs of the staff.

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