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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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How long does a MetLife pet claim take?

Take your pet to the vet and pay the bill, then send your claim to us. You can file by using our mobile app, online portal, email, fax or mail, and we'll process your claim within 10 days. Then, you'll receive reimbursement5 by check or direct deposit if the claim expense is covered under the policy.

How do I cancel my Petsbest policy?

You may cancel this Policy by mailing or electronically delivering to us by e-mail advance written notice of your request for cancellation. You may also cancel this Policy by calling us at 208-947-3896 or 1-877-738-7237, (and we will send you written notice of cancellation).

How can I track my insurance claim?

How to Track the Status of a General Insurance Claim Online? Visit the website/ mobile application of your general insurer. Go to the option of tracking the claim status. Enter the required details in the form, such as your claim receipt/ file number, policy number, date of birth, etc. Submit all the details.

How long does it take for a beneficiary to receive money?

Once a valid claim has been made, it will typically take between 14 and 60 days to receive the payment from the insurance company, and usually it occurs within 30 days.

How long does it take for a pet insurance claim to be approved?

Processing a pet insurance claim should be a fairly simple process and most insurance companies take about 10 working days (20 working days, at most) for it to provide you with the payout on a claim for pet insurance.

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