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Where can the customer go to pick up mail that is being held? Customers may go to their local Post Office pickup location based on the information on the back of their Redelivery Notice. Customers may go to the Post Office to pickup the item on or after the date and time indicated on the PS Form 3849 delivery notice.
Postal Service For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked "Where is My Package" or "Where is My Mail." For lost or damaged mail, file a claim for either international mail or domestic mail.
What are the Hours of Operation? Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777):
If your business is experiencing a delivery issue or has a concern regarding customer service, the email service or a telephone call offer a convenient way to discuss the problem. For more serious concerns, such as potential theft or fraud, the USPS Office of the Inspector General takes the lead.
Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. Speak to the station manager (postmaster) at a local post office. Contact the postal consumer and industry affairs office that handles questions for your district. Find your district consumer office.
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Where can the customer go to pick up mail that is being held? Customers may go to their local Post Office pickup location based on the information on the back of their Redelivery Notice. Customers may go to the Post Office to pickup the item on or after the date and time indicated on the PS Form 3849 delivery notice.
Submit a Missing Mail Report Once you have completed Filing a Help Request Form, you have to patiently wait for at least 7 business days. If at the end of the 7th day, your package can still not be located by USPS and is still reported missing, then the next obvious step is to submit a Missing Mail Search Request.
What happens if my lost package is not found? After you submit your request online, the USPS will begin searching for your lost mailpiece. The USPS will continue looking for your Missing Mail Search Request through their system until the search expires, typically 3 months after the request was submitted.
File a Complaint with the U.S. Postal Service Use the USPS website's Email Us form. ... Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. Speak to the station manager (postmaster) at a local post office. Contact the postal consumer and industry affairs office that handles questions for your district.
There are many reasons as to why you wouldn't get mail or packages such as the shipping label falling off, the address or recipient name getting smeared in case of bad weather, or the most common reason of all, an incorrect address. Just one wrong digit in the zip code can make all the difference with mail delivery.

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