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IHOP Sop Operating Procedures and Standards June2013 - Scribd

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The document outlines the Standard Operating Procedures (SOP) and Franchise Operating Standards for the International House of Pancakes (IHOP). It provides detailed guidelines for franchisees on various aspects of restaurant operations, including compliance with laws, service standards, food safety, employee appearance, training requirements, and marketing practices. The SOP aims to ensure brand consistency and operational efficiency across all IHOP locations while emphasizing the importance of maintaining high-quality service and safety standards.

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