Overview of the Complaint Process to the Florida Dept of Health - cps nova 2025

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Melanie S. Griffin, Esq. serves as the Secretary of the Florida Department of Business and Professional Regulation.
To file a health care facility complaint, call (888) 419-3456 / (800) 955-8771 Florida Relay Service (TDD number) or complete the Health Care Facility Complaint Form.
To File a Complaint If the profession or business type does not appear on the list, please call our Customer Contact Center at (850) 487-1395 or use our convenient contact form for assistance.
Consumer Services Section MQA.ConsumerServices@FLhealth.gov. 850-488-0796. 4052 Bald Cypress Way, Bin C75. Tallahassee, FL 32399-3275.
Florida Attorney Generals hotline helps victims of any type of fraud or unfair trade practices get the assistance they need; toll-Free 1-866-966-7226. Once at the Florida Bar website, click on Consumer Services; also see fee arbitration program, fee mediation program.
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The Department of Business and Professional Regulation is the agency charged with licensing and regulating State of Florida businesses and professionals, such as cosmetologists, veterinarians, and real estate agents.
The Prosecution Services Unit (PSU) is responsible for providing legal services in the regulation of all health care boards and councils. Attorneys review the investigative report to recommend a course of action which may include: Emergency Order.
DBPR Customer Contact Center (CCC) can be reached at 850.487. 1395. The CCC hours of operations are Monday-Friday, 8 a.m. - 5:00 p.m. EST. For a quicker response from a DBPR representative, the best times during the day to call are between the hours of 8 a.m. to 10 a.m. or 3:30 p.m. to 5:00 p.m.

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