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Customer-focused KPIs generally center on per-customer efficiency, customer satisfaction, and customer retention. These metrics are used by customer service teams to better understand the service that customers have been receiving.
The purpose of performance measurement is to understand how an individual or an organization is performing and identify the areas of improvement. The most prominent methods used for performance measurement are KPIs, Performance Appraisals, Benchmarking, SMART Goal Settings, Customer Feedback, 360 Degree Feedback.
There are five major approaches to measuring employee performance: comparative, attribute, quality, behavioral, and result.
The Three Faces of Performance Measurement: Improvement, Accountability, and Research - ScienceDirect.
The 5 performance measures criteria are: strategic congruence, validity, reliability, acceptability, and specificity.

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Below are the 15 key management KPI examples: Customer Acquisition Cost. Customer Lifetime Value. Customer Satisfaction Score. Sales Target % (Actual/Forecast) Sales by Product or Service.
These three indicators listed below are the core ones that every HR manager should track, no matter the business. Work Efficiency. Both employers and employees alike value efficiency as a key metric to track performance. Quality of Work. Teamwork. Track the Right Metrics With BrioHR.
The Three Examples of Performance Measurement Systems 360-degree Feedback System. Management by Objectives. Key Performance Indicators.

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