PRLF-128789957 - Arkansas Insurance Department - State of 2025

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Rule 43 generally requires acknowledgement of a claim within 15 working days and a complete investigation within 45 calendar days. Any prolonged negotiation over settlement must be accompanied by notice that the statute of limitations may be running.
The Health Care (Medicaid) program helps you, if you are eligible, to pay some of your medical bills. Eligibility is determined based on income, resources, Arkansas residency, and other requirements. Covered services also vary among Health Care categories.
The Commissioner can initiate legal action against the insurer and, if successful, impose fines and other civil penalties. A policyholder can, however, file a bad faith lawsuit against an insurance company.
California-Specific Requirements Provide the necessary claim forms or instructions within 15 days. Accept or deny a claim within 40 days after receiving all necessary documentation. Provide written updates every 30 days if the claim investigation is ongoing.
The primary mission of the State Insurance Department shall be consumer protection through insurer solvency and market conduct regulation, and fraud prosecution and deterrence.
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However, in Arkansas, insurance companies have 45 working days to complete their investigation of a claim, while in Tennessee, they only have 30 days. Once their investigation is complete, other various factors will determine how long your case takes to settle.
45 Calendar Days Your insurer must complete investigation of a claim within forty-five (45) calendar days after notification of claim, unless such investigation cannot reasonably be completed within such time.