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Transactional error reimbursement and transfer form

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The document is a Reimbursement and Transfer Form for claiming refunds related to transactional errors with Opal Cards or Single Trip Tickets. It outlines the reimbursement methods, required information, and instructions for completing the form. Users must provide supporting documents and can choose between electronic funds transfer, cheque, or reloadable Opal Card transfer for their reimbursement. The form also includes a reimbursement agreement and privacy information.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How do I get my money back from Opal card?

You can claim a refund if your Opal card is faulty, damaged, unwanted or expired. To check if you are eligible for a refund, review the Opal Refund and Balance Transfer Policy and Form (pdf 562KB). Send back the physical Opal card with the completed form to: Opal Customer Care, Locked Bag 5026, Alexandria, NSW, 2015.

Can I take money out of my Opal card?

Reloadable Opal Cards You have the option of requesting either a refund of the Opal Balance of your reloadable Opal Card or if the Opal Card is registered, transferring the Opal Balance to another Opal Card. We do not provide refunds or balance transfers for unregistered Opal Cards that are lost or stolen.

Can I transfer my Opal balance to my bank account?

Using the Transport for NSW Opal app, users can check details online, block any old or lost cards and transfer the funds to a new one. Passengers can also have their Opal balance refunded via transfer to an Australian bank account.

How do I cancel my Opal top up?

You can request to turn off auto top up at any time from the Top up tab in your Opal account. Please be sure to tap your Opal card at an Opal card reader within 60 days to finalise your request.