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OIA Complaint Form The PDF version of the OIA Complaint Form

OIA Complaint Form The PDF version of the OIA Complaint Form 2025

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The OIA Complaint Form is designed for students to submit unresolved complaints regarding their higher education provider to the Office of the Independent Adjudicator for Higher Education (OIA). The document outlines the process for completing the form, including necessary details about the student, their provider, and course information. It emphasizes that complaints must be submitted within 12 months of receiving a Completion of Procedures Letter from the provider. The OIA's role is to review whether the provider followed its regulations and procedures correctly, and it provides guidance on how to track complaints and communicate with representatives.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

What is the OIA policy?

The guiding principle of the Official Information Act 1982 is that information must be made available if requested, unless a reason exists under the Act for withholding it.

How do I complain to OIA?

OIA Complaint Form. You can submit a Complaint Form through MyOIA, or you can download the form and email or post it to us (if you post it to us, please keep proof of posting). Please submit your Complaint Form to us as soon as you can, and make sure you are submitting it within the 12-month deadline.

How do I start a complaint form?

I am writing to raise a formal grievance. I have a [problem with / complaint about] [give details]. [Optional] I have evidence in the form of [give details]. [Optional] I would like [give details of what you want your employer to do to resolve the grievance].

What is the time frame for OIA?

Well acknowledge your request as soon as practicable and are required by law to respond no later than 20 working days after we receive it. For large requests or those requiring consultation, the OIA allows for a reasonable extension to this time limit. If so, we will let you know and give you a specific due date.

How long does the OIA take?

We will normally send the Complaint Outcome to the student and the provider within 90 days of deciding we have all the information we need. If a complaint is highly complex it might take us longer than normal to complete our review.

What is the OIA in education?

The Office of the Independent Adjudicator for Higher Education (OIA) is a company limited by guarantee and a registered charity which has been designated under the Higher Education Act 2004 to run the higher education student complaints scheme within England and Wales.

What is the timescale for OIA?

Independent external review (OIA) The student should make their complaint to the OIA within 12 months of the date of the Completion of Procedures Letter.

OIA Complaint Form The PDF version of the OIA Complaint Form 2025

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