N-19-1 - Department of Taxation and Finance - NY 2025

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Agency: New York State Department of Taxation and Finance. Phone Number: (518) 457-5181. Business Hours: Monday - Friday: 8:30 AM - 4:30 PM. Staff is available through the automated phone system during business hours. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish.
518-457-5149Para espaol, oprima el dos. 8:30 a.m. 4:30 p.m.
Taxpayers may ask tax questions by calling the toll-free customer service line at 1-800-829-1040 for individual tax issues or 1-800-829-4933 for business-related tax issues. TTY/TDD users may call 1-800-829-4059 to ask tax questions or to order forms and publications.
We may communicate with you by mail for many reasons, including: to send you a check for your refund or an additional payment; to let you know we adjusted your refund; to request information that supports what you reported on a return; and.
The New York State Office of Tax Enforcement (OTE) is the law enforcement entity of the New York State Department of Taxation and Finance (DTF) that conducts criminal and civil investigations.
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Visit the IRS contact page to get help using online tools and resources. Or: For individual tax returns, call 1-800-829-1040, 7 AM - 7 PM Monday through Friday local time. The wait time to speak with a representative may be long.
If you have not received your refund within 30 days of this date, call 518-457-5149.
Factors That Can Affect Refund Processing Time Refund Adjustments: If the NYSDTF needs to make adjustments or audit your return, it may take longer. High Volume: During peak tax season, such as the months leading up to the filing deadline, the processing time may be longer due to high volumes of returns.

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