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What are the most common customer complaints? Long wait times to reach a customer support agent. Customer support agents arent knowledgeable or dont have the right context. Customers have trouble navigating the automated system. Agents arent friendly or polite. Poor problem resolution. Difficult self-service navigation.
What should you do before filing a consumer complaint?
Before you make a complaint, gather any documentation about the sale of the product or service first. These documents can include: Sales receipts. Warranties.
What are your rights as a consumer?
The right to be informed: to be protected against fraudulent, deceitful, or grossly misleading information, advertising, labeling, or other practices, and to be given the facts needed to make informed choices. The right to choose: to have available a variety of products and services at competitive prices.
What is the Consumer Protection Act in Michigan?
The Michigan Consumer Protection Act (1976 PA 331) gives consumers, prosecutors, and the Attorney General a way to fight deceptive practices. This act prohibits many unfair and deceptive trade practices and gives prosecutors more power to enforce the law.
How do I file a consumer complaint in Michigan?
If you are a consumer filing a complaint, please use the appropriate complaint form, available from .michigan.gov/difs or by calling DIFS toll-free at 877-999-6442. View the Business to Business Complaint Brochure for additional details on the complaint process.
concerning this informa tion or other consumer issues, please contact: The Attorney General Consumer Protection Division. P.O. Box 30213. Lansing, MI 48909. (517) 335-7599 or Toll-Free (877) 765-8388. michigan.gov/ag/consumer-protection.
Where is the best place to complain about a company?
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
Does insurance follow the car or the driver in Michigan?
In Michigan, generally the answer to the question of does insurance follow the car or the driver is that auto No-Fault insurance coverage will follow the driver, but depending on the contract language of your policy, it can also follow the vehicle. Liability exposure will almost always include both.
Related links
In-Depth Guide (2023 Edition) - Michigan Lemon Law
Uncover your rights under the Michigan Lemon Law and learn to navigate the claim process for defective vehicles with this guide.
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