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User [Data Management Wiki]
A user is a person, process, or organisation that needs or applies products or services. Synonym. Consumer (although not literally the same). Relations
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A Social Process Model of User-Analyst Relationships
The development of an information system is a social process involving users and systems analysts, carried out in an organizational setting.
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Understand users and their as-is process | 18F Product Guide
Once you know who your users are, you need to understand how they are currently getting the job done or how their needs are currently being met.
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