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Implementing Total Quality Leadership within Naval Hospital Camp - dtic

Implementing Total Quality Leadership within Naval Hospital Camp - dtic 2025

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The document outlines a comprehensive plan for implementing Total Quality Leadership (TQL) at Naval Hospital Camp Pendleton, utilizing Dr. W. Edwards Deming's Fourteen Points of Management as a framework. It emphasizes the need for a cultural transformation within the hospital to enhance quality of care, improve customer satisfaction, and reduce costs through continuous process improvement. The study details training requirements, management structures, and strategies to overcome implementation barriers, aiming to create a responsive healthcare environment that meets both internal and external customer needs.

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