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The document is a form for submitting a Written Statement of Unauthorized Debit to Navy Federal Credit Union. It outlines the process for disputing unauthorized ACH debits, including instructions for completing the form, reasons for the dispute, and submission methods. The document emphasizes the importance of accuracy to avoid delays in processing and provides contact information for assistance.

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Can Navy Federal reverse payment?

If the request is after 30 minutes, Navy Federal will submit a reversal request to the payee's financial institution and attempt to retrieve the funds; however, there is no guarantee that the funds will be returned.

Does Navy Federal give money back?

The Zero Liability policy is our commitment to get your money back, often the same day, when you're a victim of fraud. We'll investigate your fraud claim on your behalf and issue you a provisional credit.

What is RDFI ACH?

Receiving Depository Financial Institutions: The Basics An RDFI is a bank or credit union that has an agreement with an ACH Operator to receive entries. They act on behalf of their customers when receiving these entries from the ACH Operator. The ACH Operator is either the Federal Reserve or The Clearing House.

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Will Navy Federal call you about suspicious activity?

Navy Federal will never call you to ask for your one time passcode! Scammers may call you impersonating your bank, credit union, the government or a well-known company. Some even Caller ID profiles so you think the call is legitimate.

Will Navy Federal refund me if I get scammed?

Can you dispute a transaction on a debit card?

How Do You File a Debit Card Chargeback? First, the customer must attempt to resolve the issue with the merchant directly if they haven't already. If the merchant doesn't respond to the customer's attempts to communicate or won't resolve the issue, they can call their bank to dispute the charge.

How to dispute a charge on Navy Federal Debit card?

DISPUTE TRANSACTION The quickest way to dispute a transaction is to call us toll-free at 1-888-842-6328. You can also complete and attach the Statement of Dispute form online through Account Access by sending us a message.

Does a written statement of unauthorized debit have to be signed?

The Nacha Rules require an RDFI to accept a consumer's Written Statement of Unauthorized Debit (WSUD), and also require that the WSUD be signed or similarly authenticated.

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