Sas passanger property claim form 2025

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If you notice damage to your bags after landing, file a report before leaving the airport. For flights within the U.S., file a report before leaving the airport, or within 24 hours of receiving your bags.* For international flights, file a report before leaving the airport, or within 7 days of receiving your bags.
Compensation for delayed baggage If you havent received your baggage within 21 days, it will be considered lost. In this case, you may be entitled to compensation for the value of your lost baggage up to the maximum amount allowed under the Montreal Convention.
Is your luggage lost, delayed or damaged? This is the responsibility of the airline. The amount you are entitled to will depend on the value of the lost goods. Most airlines will also reimburse you for the bare essentials you may need to buy as a result of delayed luggage.
Airlines are required to compensate you if your bag is damaged during transit. Youre entitled to either a repaired bag or monetary compensation based on its depreciated value. Of course, there are limits to the amount youll get and restrictions on whats covered.
Ask the airline how they want you to send your claim. If they dont have a claim form, youll probably have to write a letter to the airlines customer service department. In your letter, say youre claiming compensation under the Montreal Convention - this will show the airline that you know your rights.
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Please make a report in person to the Baggage Service Office (located in the baggage claim area or at the ticket counter). Signage is also available outside our Baggage Service Offices with a QR code you can scan to make a report. If youve already left the airport, please create a report online .
Youll get a PIR (property irregularity report) number so you can track your bag and. keep track of your report.

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