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How long does Atol claims take?

If your claim is complete and we don't require any further information or evidence, we aim to process your claim in 28 working days. There are some circumstances that mean it may take us longer than 28 days to deal with your claim: If we are dealing with a high number of claims.

How do I get in touch with Atol?

If you do not have access to the internet or have urgent questions (perhaps you are abroad at the time), call us on +44 (0) 333 103 6350.

Are flights only protected by Atol?

Are flight-only bookings covered by ATOL? Generally speaking, no. ATOL protection only tends to cover package or adventure holidays (flights + accommodation, flights + car hire or a combination of all three).

What is the Atol scheme?

The ATOL scheme exists to protect consumers if their travel organiser should fail. It ensures consumers are not stranded abroad or do not lose money paid to the travel organiser for holidays and flights. The first ATOL Regulations requiring businesses to hold a licence were introduced in the 1970's.

How do I find my Atol certificate?

If you have misplaced this, or not received it, then you can simply log into Manage Your Booking and resend the confirmation of your flight to your email address. This will resend you all your booking information, as well as your ATOL certificate.

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Can I make an Atol claim online?

Welcome to the official CAA ATOL Claims Portal You can use this portal to make an ATOL claim if you hold an ATOL protected booking with an ATOL holder that has ceased trading. The purpose of the ATOL scheme is to protect you from losing money or experiencing difficulties overseas if your ATOL holder ceases trading.

What happens if you are not ATOL protected?

If your holiday is not ATOL protected, the CAA will not be able to assist you and you will need to deal with the protection authority of that European country. Travel firms based outside Europe, for example those based in the USA, are required to hold an ATOL in order to sell flight inclusive holidays to the UK.

What is the difference between Atol and travel insurance?

This is because ATOL protection covers the failure of your holiday organiser, whereas if you book elements of your trip directly with the supplier, travel insurance can cover the failure of that supplier, such as the ferry company or a firm running excursions.

What does Atol mean?

ATOL (which stands for Air Travel Organiser's Licence) is a UK financial protection scheme and it protects most air package holidays sold by travel businesses.

How do I claim from Atol refund?

Making a claim The refund process is quite straightforward; ATOL Protected consumers should complete an ATOL Claim Form and provide the documents they have been issued with as evidence that they had a contract with a failed ATOL holder, along with the evidence of payments made.

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