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Top 6 Common Patient Complaints Long Wait Times. Patients are often frustrated by the amount of time they have to wait when receiving healthcare. Insufficient Communication. Lack of Personal Attention. Billing Issues. Poor Follow-Ups. Unprofessional or Unfriendly Staff. Optimize Scheduling. Create a Communication Framework.
How do I report a facility to the state of Michigan?
Reporting Options in Michigan You can report your concerns directly by calling the toll-free Complaint Hotline at 1-800-882-6006. This line is staffed with professionals ready to listen to your concerns and initiate the complaint process.
How do I file a medical complaint in Michigan?
You should also be aware that you can lodge a complaint directly with the Michigan Department of Consumer and Industry Services, Bureau of Health Systems, P.O. Box 30664, Lansing, MI 48909, or by calling (800) 882-6006.
What are the three ways of making a complaint?
Explain your problem to the company by calling, web chatting, or sending them a formal complaint letter. Use this sample complaint letter as a guide to help you explain the problem and what you want done to resolve it. Then send it to: A salesperson or customer service representative.
What happens when you file a complaint against a doctor in Michigan?
Request a hearing with the Michigan Office of Administrative Hearings rules (MOAHR) for an Administrative Law Judge (ALJ) to determine the facts of the case and prepare a Proposal for Decision (PFD). The case would then go to the DSC for approval Page 3 or rejection of the ALJs decision and for sanctions.
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Writing an Effective Complaint The effective com- plaint letter is written to the Chief Executive Officer of the hospital or health plan and has four ele- ments: 1) a compliment, 2) detailed description of the event, 3) expression of disappointment, and 4) a proposed resolution.
Related links
Mich. Admin. Code R. 325.45241 - Complaint filed with health facility
Rule 241. (1) A health facility or agency shall adopt written policies and procedures for the initiation, investigation, and resolution of complaints filed by a
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