And Prior Authorization Request Form - OptumRx 2025

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
Contact us
To submit these requests, please contact our PA department at 1-800-711-4555.
To have your doctor make a request Your doctor or provider can contact UnitedHealthcare at 1-800-711-4555 for the Prior Authorization department to submit a request. The plans decision on your request will be provided to you by telephone and/or mail.
For urgent or expedited requests please call 1-800-711-4555. This form may be used for non-urgent requests and faxed to 1-844-403-1028.
If your provider submits the request, they will send the required information to your health plan. You may need to fill out forms for your providers office. A prior authorization form will include information about you, your medical conditions, and your health care needs.
Please refer to the specific coverage information you receive after you enroll. We typically decide on requests for prior authorization for medical services within 72 hours of receiving an urgent request or within 15 days for non-urgent requests.

People also ask

Prior authorization also frequently referred to as preauthorization is a utilization management practice used by health insurance companies that requires certain procedures, tests and medications prescribed by healthcare clinicians to first be evaluated to assess the medical necessity and cost-of-care ramifications
Starting April 1, 2025, well no longer require prior authorization or concurrent review processes for home health services managed by Home Community (formerly naviHealth). These changes are part of ongoing efforts to reduce total UnitedHealthcare prior authorization volume.

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