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Medical reviewers ensure health content is accurate, relevant, and evidence-based. Reviewers can bring different viewpoints, feedback on contentious issues and offer insight into what is happening in healthcare settings. Their role may also include fact-checking and signing off an information resource.
Visit externalappeal.cms.gov. Youll be able to file a request using a secure website. For claimants who are able to do so, the portal is the preferred method of submission for review requests. Call toll free: 1-888-866-6205 to request an external review request form.
External review: You have the right to take your appeal to an independent third party for review. This is called an external review. External review means that the insurance company no longer gets the final say over whether to pay a claim.
External review agencies will make a decision on your case within 45 days. This 45-day period begins the day the external review agency receives your case from OPP. You may request an expedited review in certain circumstances. In this case, the external review agency must make its decision within 72 hours.
External reviews (independent review organization (IRO) determines the medical necessity and appropriateness of health care delivered or proposed to be delivered and not on payment rates.
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Peer-to-peer review: Aetna offers providers an opportunity to present additional information and discuss their cases with a peer-to-peer reviewer, as part of the utilization review coverage determination process. The timing of the review is prior to an appeal and incorporates state, federal, CMS and NCQA requirements.
External review is the process by which OPM, or an Independent Review Organization if the case requires medical judgment, reviews a health insurance plans decision to deny a benefit or payment for a service for an enrollee in an MSP option.
For a standard external review, the MAXIMUS reviewer must give you written notice of the decision as soon as possible, but no more than 45 days after the reviewer receives your request for an external review.

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