Customer Service and Telecommunications Level I and II - University of 2025

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Customer service is the act of taking care of the customers needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customers requirements are met.
Telecommunications Technician Salary in California Annual SalaryMonthly Pay Top Earners $82,900 $6,908 75th Percentile $69,100 $5,758 Average $58,849 $4,904 25th Percentile $45,400 $3,783
Customer Experience in Telecom refers to a users overall interaction with their service provider, encompassing every touchpoint from initial inquiry to ongoing support. Its more than a transaction; its the process that defines satisfaction and loyalty.
Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications. Qualification level 2. Equivalent to GCSE. Typical duration 12 months.
Customer service is the support you offer your customers both before and after they buy and use your products or services. Good customer service helps them have an easy and enjoyable experience with your brand. Its more than solving a customers problems and closing tickets .