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FY12 Server Database Admin SLA TEMPLATE

FY12 Server Database Admin SLA TEMPLATE 2025

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The document outlines the Service Level Agreement (SLA) between the University of Alaska's Office of Information Technology Infrastructure Technology Services (OIT-ITS) and its consumers regarding server/database administration and hosting services. It details the responsibilities of both parties, service level objectives, maintenance procedures, pricing options, and terms for renegotiation and termination of the agreement. The SLA specifies conditions for service availability, backup provisions, and consumer responsibilities in managing their applications and systems.

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Click ‘Get Form’ to open the FY12 Server Database Admin SLA TEMPLATE in the editor.
Begin by filling out the 'Department Funding Source' section. Specify the fund and organization for billing purposes.
Next, complete the 'Department Administrative or Fiscal Contact' fields, including name, phone number, and email address.
Proceed to fill in the 'Department Contact/Designee (technical)' section with relevant contact details.
Select the services covered by this SLA from the provided options. Enter quantities for each service as needed.
Review all entered information for accuracy before finalizing your document.

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What is an SLA template?

How to write an SLA in 5 steps Define the service. Your SLA will need to define and outline the service clearly. Verify service levels. Service levels quantify the performance or output of a service. Determine performance metrics. Prepare the service-level agreement document. Review the SLA with all stakeholders.

How to create an SLA template?

How to write an SLA Evaluate your current service levels. Identify your objectives. Choose a contract format. Determine the level of service. Articulate the terms of the agreement. Clarify performance expectations. Outline payment expectations. Include appendices if necessary.

What are three types of SLAs?

SLAs are a foundational agreement between your IT team and customers that are important in building trust. They manage customer expectations and allow your team to know which issues you are responsible for resolving. With SLAs in place, there is mutual understanding of service expectations.

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