Lost damaged or delayed inland mail claim form 2025

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If it was sent: by first or second class post, you can get the value of the item up to 20. by first or second class signed for post, you can get the value of the item up to 20. by special delivery by 1pm, you can get the value of the item up to 750 or more if theres extra insurance for the item.
You can only get compensation from Royal Mail if the item was posted in the UK and sent using a Royal Mail service - for example by using a Post Office. You cant get any compensation if your post is delayed and one of the following applies: it was posted to somewhere outside the UK.
Filing by Mail If youre unable to file a claim online, you can have a Domestic Claim Form mailed to you. Call the USPS National Materials Customer Service and request a Domestic Claim PS Form. Complete the form and mail it, along with proof of value and evidence of insurance, to the address on the form.
Were sorry if youve had a problem with your mail. If an item of your mail is lost, damaged, delayed or arrived with some of the contents missing, you may be eligible to claim compensation.
Royal Mail inland letter and parcel postage compensation ServicePostage compensation 2nd Class Includes up to 20 compensation for contents 1st Class Includes up to 20 compensation for contents Signed for Includes up to 20 compensation for contents2 more rows
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If you sent the item, you must claim within 3 months of the date it was posted. If you received the item, you have 1 month from the date it was posted. If the item was sent to somewhere outside the UK, you cant get compensation for a delay.
Royal Mail may pay compensation for damage or part loss if an item in a postal packet has suffered a degree of harm that reasonably impairs the material function or contents of the item, solely as a result of its transmission through the post, and excluding liability for any pre-existing damage.
Compensation for damage or partial loss. International compensation for loss or damage. To submit a claim by post youll need to get a P58 form from a Post Office branch and send it to Royal Mail using the address on the form. Include a photocopy of proof you purchased the postage.

p58 form