Citibank name change form 2026

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  1. Click ‘Get Form’ to open the Citibank Name Change Form in our editor.
  2. Begin by filling out your personal details in Section 1A. Include your card number, title, first name, surname, and residential address. If your address has changed, please contact customer service for updates.
  3. In the Statutory Declaration section, clearly state your former name, new name, and reason for the change. Ensure you sign both with your former and new names.
  4. If applicable, complete the Photocard Request section by gluing a passport-sized photo and signing in the designated area. This signature will appear on your new card.
  5. Attach any required evidence of your name change (e.g., marriage certificate) as a photocopy. Do not send originals.
  6. Once completed, mail the form to Citigroup Customer Service using the provided address. No postage is required.

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If your client is unable to use the online application, they can visit a local Social Security office to complete the application. They should wait at least 30 days after the date of the marriage to request a replacement card with a name change. This allows the state time to update its records.
Your credit card issuer will require specific documentation to process the name change request. Common documents that may be requested include a copy of your updated photo ID, such as a drivers license or passport, and legal documentation supporting the name change, such as a marriage certificate or court order.
How to submit your name change request You can submit your request in person at a branch. You can call us at 1-888-464-0727 and request that we email you a secure link that will allow you to upload the documents directly to us. You can fax the documents to us at 1-888-464-3220 ATTN: .
For updating a name, youll need to bring one of the following: marriage certificate, divorce decree indicating name change, court order of name change or adoption certificate. When adding an owner, all account owners will need to be present at the appointment and bring a valid government-issued photo ID.
Some issuers will allow customers to use a preferred first name on a credit card thats different from a legal first name, for instance. But if your last name has changed, you typically need to update the credit card to match it.
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Most documents can be sent via encrypted email for US, Canada and select EMEA countries to a designated mailbox for Account Opening and Maintenance. eSubmit is Citis ability to process client requests based on scanned images of completed account opening and maintenance documents.

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