Compassionate grounds benefit payment application - CBUS 2026

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  1. Click ‘Get Form’ to open the Compassionate grounds benefit payment application in the editor.
  2. Begin by providing your personal details. Fill in your Cbus member number, title, date of birth, and gender. Ensure all information is accurate and written in CAPITAL letters.
  3. Next, complete the payment details section. Choose the total amount approved by the ATO or specify a nominated amount below that figure.
  4. For payment method, select Electronic Funds Transfer (EFT) for faster processing. Enter your bank account details accurately to avoid delays.
  5. Prove your identity by selecting either electronic identification or providing certified copies of ID documents. Ensure all details match those provided in Step 1.
  6. Finally, review and sign the declaration section. Confirm that all information is correct before submitting your application.

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Once we receive your correctly completed application form and certified documents, it will usually take around 3 business days for your withdrawal amount to be transferred to your bank account. Read this section if you choose to attach paper copies of certified documentation to provide proof of your identity.
How long does compassionate release of super take? The ATO says it normally takes 14 days to assess your application (or 28 days if you post a paper application), and then another 3 days to send you their decision.
You may be able to have super released on compassionate grounds to meet expenses for: medical treatment for you or your dependant. medical transport for you or your dependant. modifying your home or vehicle to accommodate special needs arising from your or your dependants severe disability.
Your spouse (including de-facto spouse and partners of the same sex) Your child/children (including your partners children) Someone youre in an interdependency relationship with (see FAQs below), or. Someone who is financially dependent on you.
Youll be required to login to your own financial institutions online banking services and schedule the payment. You will receive payment instructions from the Cbus Clearing House (QuickSuper) which will include: BSB and Account Number to pay to. a reference number for the payment.

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Once confirmed, well send you a form (via email or post) to complete. When we receive your completed form, well make your payment to your bank account within 5 business days youll also need to allow another 2-3 days for your bank to process the payment.
Severe financial hardship You are unable to meet reasonable and immediate family living expenses. You can withdraw a minimum of $1,000 and a maximum of $10,000. You can only make one withdrawal from your Cbus Super account in any 12-month period.
We will assess your eligibility in accordance with the limited grounds for compassionate release of super. This normally occurs within 14 days (28 days for paper applications). You can check the progress of your application by using our self-help interactive voice response.

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