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Customers or clients may file a complaint using the NC DSS Civil Rights Complaint Form. Please fill out the form and provide a copy to the local county DSS Title VI Compliance Officer. To protect your rights you must file a complaint within 180 days of the date you believe you or someone else was treated unfairly.
If you are enrolled in NC Medicaid Direct and have questions about these services, call the NC Medicaid Contact Center at 1-888-245-0179. Get Answers - NC Medicaid Managed Care ncmedicaidplans.gov get-answers ncmedicaidplans.gov get-answers
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Administrative Assistance: 919-855-4800 NCDHHS Hotlines. Report Fraud. NC Medicaid. Social Services. Public Health. NC DHSR Complaint Intake Unit. Complaint Hotline: 1-800-624-3004 (within North Carolina) or 919-855-4500. NCDHHS Constituent Services. Contact - NC DHHS North Carolina Department of Health and Human Services (.gov) contact North Carolina Department of Health and Human Services (.gov) contact

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