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All Provider Bulletin 157

All Provider Bulletin 157 2025

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The document is a bulletin from the Massachusetts Executive Office of Health and Human Services, specifically the Office of Medicaid, announcing the introduction of an online system for submitting Prescription for Transportation (PT-1) requests for MassHealth members. It encourages providers to use this online feature for increased efficiency and provides detailed instructions on how to access and complete the PT-1 request through the MassHealth website.

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What is the tracking number for MassHealth application?

Your MassHealth Application Tracking Number (ATN) is found on the first page of your paper application or provided on your electronic application. If you do not have an ATN, contact MassHealth Customer Service at 1-800-841-2900.

How to apply to MassHealth as a non billing provider?

To enroll as a non-billing provider, providers must complete the application and contract at .

How do I find my MassHealth provider ID?

MassHealth Provider ID and service location (PID/SL) This PID/ SL is 10 characters, made up of a 9-digit base number and an alpha service location letter (e.g., 123456789A). The providers PID/SL will be displayed on MassHealth reports as well as correspondence and remittance advices.

How do I contact MassHealth for providers?

The Primary User or backup Primary User must contact the MassHealth Customer Service at provider@masshealthquestions.com or call (800) 841-2900. The representative will ask for the following information: primary/subordinate user ID, name (first and last), e-mail address, and reason for change.

How do I submit a claim to MassHealth?

For medical general billing or claims questions docHub out to the MassHealth/Maximus customer service center at (800) 841-2900 or email questions to provider@masshealthquestions.com.

How do I check my MassHealth coverage?

If you are a MassHealth, Commonwealth Care, or Health Safety Net member or applicant you can get the same information by phone at (888) 665-9993. When you call this number, select a language and then press Option 1. You will be led through a series of easy menus to access your information.

Can you contact MassHealth on email?

If you have questions about medical claims, billed by Doctors, Nurse Practitioners, Pharmacies, and Hospitals, contact MassHealth Customer Service at (800) 841-2900, Monday through Friday from 8:00 a.m.5:00 p.m., excluding holidays, or by email to providersupport@mahealth.net.

All Provider Bulletin 157 2025

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