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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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What is the tracking number for MassHealth application?

Your MassHealth Application Tracking Number (ATN) is found on the first page of your paper application or provided on your electronic application. If you do not have an ATN, contact MassHealth Customer Service at 1-800-841-2900.

What does MassHealth cover?

MassHealth pays for many important health-care services including doctor visits, hospital stays, rehabilitation and therapeutic services, and behavioral health and substance use disorder services.

How do I contact MassHealth for providers?

The Primary User or backup Primary User must contact the MassHealth Customer Service at provider@masshealthquestions.com or call (800) 841-2900. The representative will ask for the following information: primary/subordinate user ID, name (first and last), e-mail address, and reason for change.

Is telehealth free in Massachusetts?

Get a free telehealth consultation Free telehealth consultations are available for eligible individuals 12 or older who are currently living in Massachusetts and insurance is not required.

How long is telehealth approved for Massachusetts?

While all services that can be appropriately delivered via telehealth will continue to be covered permanently, requirements for parity in reimbursement are scheduled to sunset at various times, depending on the type of care.

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