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One pragmatic classification system is to divide NPS into one of four groups: synthetic stimulants, synthetic cannabinoids, synthetic hallucinogens and synthetic depressants (which include synthetic opioids and benzodiazepines).
Based on the number that is given, the customer is then placed into one of the three categories: Promoter, Passive, or Detractor. These categories describe how the customer feels about the product or service, their loyalty to the company, and whether or not they would recommend it.
Start each conversation by letting them know you appreciate the time and thought they put into your NPS survey, and that you value their feedback. From there, you can adjust your message based on the customers specific score and commentary.
Seasoned practitioners of the Net Promoter System gather feedback from their customers in three different ways: competitive benchmark, relationship, and experience NPS.
NPS provides a score, ranging from 100 to 100, that serves as a report card, grading your overall customer experience. Customers are segmented into three groups (promoters, passives, detractors) ing to their numerical response to the 010 rating question.
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Creators of NPS, Bain Company, suggest a score: Above 0 is good. Above 20 is favorable. Above 50 is excellent.
The NPS assumes a subdivision of respondents into promoters who provide ratings of 9 or 10, passives who provide ratings of 7 or 8, and detractors who provide ratings of 6 or lower.

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