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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Refund of a security deposit Once you've had your Verizon service for 12 months, we'll review your payment history to determine whether you're eligible for a refund. If you've paid your bill in full and on time 10 out of 12 months, we'll refund your deposit. The refund will be applied to your credit or debit card.
If you have given proper notice and are ready to begin arbitration, contact us at 1-800-246-2808 (option #1) to get started, or submit the Arbitration Request Form.
Verizon states that it takes up to 60 days for you to receive a refund. If you want to check the refund status, you can do that by: Log in to My Verizon. Select Billing.
Verizon bills one month in advance, so your first statement will include partial charges for the current month, as well as charges for the following month. Monthly charges are prorated according to the number of days you are billed for during your 30-day billing cycle.
Call customer service at 800-922-0204, choose option 4 for "Other" and say "Agent" at the voice prompt asking the reason for your call.
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People also ask

You may begin a mediation with Verizon by completing the Notice of Dispute Form which can be downloaded here or obtained from the Verizon Dispute Resolution Manager, One Verizon Way, VC54N090, Basking Ridge, NJ 07920-1097 or at NoticeOfDispute@verizon.com.
Verizon is committed to customer satisfaction. If you have an issue regarding your service that cannot be resolved with our customer service representatives (at 1-800-VERIZON), you may choose to either arbitrate or mediate the issue.
This Agreement establishes the terms and conditions under which you, the Subscriber (\u201cyou,\u201d \u201cyour\u201d or \u201cSubscriber\u201d) agree to use Fios Internet and/or Fios TV and/or Fios Home Phone (the \u201cServices,\u201d including Equipment, Content, and Verizon-branded and Third-Party software applications) and under which the Verizon ...
Your Verizon Customer Agreement contains an arbitration clause. It says that we both have agreed that (except for certain small claims cases) any dispute or claim that arises or has arisen between us will be settled by binding arbitration before either the AAA or the BBB.
If you have specific questions about Verizon billing, you can contact customer service at 877-596-7577 or visit this link to find more solutions.

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