DISCONNECTION OF CITY PROVIDED UTILITY SERVICE 2026

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  1. Click ‘Get Form’ to open the DISCONNECTION OF CITY PROVIDED UTILITY SERVICE in the editor.
  2. Begin by entering the Service Address where the utility service is currently provided. This is crucial for processing your disconnection request.
  3. Fill in the Date Service to Be Disconnected, ensuring it reflects your desired disconnection date.
  4. Provide your Account Number and Service Order Number, which can be found on your previous utility bills.
  5. Complete your personal information by entering your Last Name, First Name, Middle Initial, Home Phone, Cell Phone, Email, and the Last Four Digits of your Social Security Number or Tax ID Number.
  6. Input your Forwarding Address where you would like any final bills sent. This ensures you receive all necessary communications post-disconnection.
  7. Review the certification statement and ensure all information is accurate before signing. Add your signature and date to confirm.

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Residential service may be shut-off, after proper notice, Monday through Thursday, 8:00 a.m. to 4:00 p.m. A utility may not shut-off residential service on Friday, Saturday, Sunday or a holiday or the day before a holiday or if a valid medical emergency exists in your household.
Utility Shut-offs for Non-payment There is also a winter moratorium in place every year from November 15 to March 15. During those months, gas and electric companies cannot shut off service because of inability to pay. This moratorium does not apply however, if service was shut off for non-payment before November 15.
Electricity shut-off laws differ by state, with some offering seasonal protections, but common reasons for disconnection include failure to pay, electricity theft, equipment tampering, using non-standard equipment, or creating hazardous conditions.
Utility services, such as natural gas, electricity, water, and telecommunications services, are typically authorized to terminate a customers service(s) for failure to pay a bill, provide a security deposit, or violate a company rule tampering with a meter.

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