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Service Termination. If you fail to pay overdue bills, your utility may turn off your service after it has given you notice in writing that it plans to shut off your service, and has waited 15 days to allow you an opportunity to pay the overdue bill or make a payment agreement on the overdue amount.
Disconnection of Electric Service. Failure to Pay: For customers who do not pay their electric bill by the due date, their Retail Electric Provider (REP) may request that the TDSP disconnect the electric service after the expiration of a required 10-day notice period.
Residential service may be shut-off, after proper notice, Monday through Thursday, 8:00 a.m. to 4:00 p.m. A utility may not shut-off residential service on Friday, Saturday, Sunday or a holiday or the day before a holiday or if a valid medical emergency exists in your household.
Utility companies cannot shut off services on any day with a hot weather forecast. A hot weather forecast is when the temperature will be 95 or above for the next 24 hours. The forecast must be a National Weather Service prediction.
Can your heat be shut off in the winter due to nonpayment? The Illinois Public Utilities Act says utility companies cannot deny people essential utility services in the winter due to an inability to pay. This period is considered to be between Dec. 1 and March 31.

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A utility CANNOT disconnect your service: If the temperature is below 32 degrees or expected to fall below 32 degrees within the next 24-hour period and disconnection would affect your heat. If the temperature is above 95 degrees or expected to rise above 95 degrees within the next 24-hour period (electricity only).
Each year between December 1 and March 31 winter disconnection prohibition rules are in effect for eligible residents who use electric or gas to heat their homes.
For those who qualify, you will receive a credit between $250 and $5,000 on your account to clear out your arrearage amount to prevent shut-off. Your utility company will then notify you when a UDAP credit has been applied to your account and will remove you from the shut-off list.

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