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A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the products warranty period.
The customer can use it to inquire about the progress of a return or other transaction errors. For example, if the customer hasnt received any information about the return, the customer can contact the merchant and use the RMA number as a reference when speaking with support.
Return Merchandise Authorization or, RMA, commonly known as RA (Return Authorization) or RGA (Return Goods Authorization) is the first step in receiving a return request and determining its path. This could mean it will become a refund, store credit, an exchange, or even a repair.
A Returned Material Authorization (RMA) is an approval from the supplier for the customer to return inventory for credit, replacement, or repair. The system creates an authorization number for the supplier to track the return of the inventory. This process is also known as Returned Goods Authorization (RGA).
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