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For example, if this is set to 12 hours, a customer who cancels their appointment within 12 hours or less of the appointment is charged the cancellation fee. A customer who cancels within 12 hours and 15 minutes is not charged the cancellation fee.
An average cancellation fee can range from 5-10%, depending on the nature and local laws. To maintain your credibility in the market, you should not charge if someone purchases your products or services by mistake and immediately cancels it since it might ruin your reputation.
Cancellation fees Its reasonable to set fees for cancellations within your permitted notice period, usually as a percentage of your regular service fee. For example, you might charge 50% of the fee if they cancel within 48 hours.
Some small businesses require 48-hour notice to cancel a contract, while others require a minimum of 30 days. Decide what works best for your particular business practices. Also, make sure you clearly outline how clients should notify you of any cancellation, whether its by phone, email, or text message.
A cancellation policy is a written agreement between a service provider and their client that clearly defines consequences, typically a fee, if the client cancels the appointment. The fee is either a percentage of the total cost of service or a fixed amount.
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To clearly communicate this information, every cancellation policy template should include these key elements: A timeframe to cancel a service with or without penalty. A late cancellation penalty. Contact information for cancellations. A place for a signature.
A business can only keep the payments youve made in advance or ask you to pay a cancellation charge if its fair to do so. A charge is not fair just because its included in the contract you signed.
Writing an effective cancellation policy Be mindful of your tone. Define a cancellation time frame. Outline penalties for cancelling. Post the policy on your website or scheduling software.

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