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Telstra bereavement support 2025

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The document is an application form for Telstra's Bereavement Support services, designed to assist representatives of deceased customers in cancelling or transferring their Telstra services. It includes sections for identifying the representative, detailing the services to be cancelled or transferred, and providing necessary personal information. The form also outlines the process for returning Foxtel equipment, privacy options, and requirements for new account holders.

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Versions	Form popularity	Fillable & printable
2022	4.6 Satisfied (58 Votes)
2021	4.4 Satisfied (50 Votes)
2016	4.8 Satisfied (62 Votes)

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

What happens to a phone contract when someone dies?

If you want to keep services connected longer term, some providers will transfer an account into another name on request. Other providers will close the account and open a new account on request (there may be a minimum contract period for the new account and credit checks may be required).

What does bereavement support?

Bereavement care will help you identify strengths, difficulties, stressors, and coping skills that will help you adapt to a significant loss in your life. Many people think that grief and bereavement are the same thing, but they really have different meanings. Grief is a normal reaction to a loss.

What happens to a cell phone contract when someone dies?

Transfer of ownership This option enables you to transfer the Balance of Contracts, the deceaseds cellular number and/or Fibre service to either yourself or another party which will enable you to retain the handset and/or Fibre service subject to credit vetting approval.

Does a contract end when someone dies?

Ordinarily the death of either party to a contract does not extinguish it, unless it is of a personal character and not susceptible of performance by the personal representative of such party.

How do I cancel Telstra service due to death?

You can use the online Telstra Bereavement Support form to notify us and request the cancellation or transfer of services. A specialist from our specialised team will contact you.

Does a phone contract end when someone dies?

A provider should close the deceased persons account on request. You shouldnt have to pay a penalty fee (also known as an Early Termination Charge or ETC), although business accounts may be treated differently.

What happens to the phone plan when someone dies?

Contracts do not automatically disconnect upon death. The account remains active and unless the phone is leased or on a pay for use contract, it is considered property of the estate. If the issue is not addressed, the phone will keep charging the deceaseds estate the monthly fee.

How do I contact Telstra about bereavement?

If you are unsure, review a recent bill or contact us on 132200 and say Bereavement Support.

Telstra bereavement support 2025

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