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What is the quality assurance review?

Quality Assurance (QA) evaluation forms are used to review the work of agents, including how they handle calls. inContact WFO makes it easy for you to evaluate recorded calls, but you can also use QA forms to evaluate non-call performance. You can even build forms for non-agent employees.

What is a quality management review?

A QMR is a formal process for assessing the performance of a companys quality management system (QMS). The aim of the review is to assess the quality management system for: adequacy or sufficiency, suitability to purpose, and effectiveness.

What is a quality assurance document?

QA documentation includes various documents such as test plans, test cases, test results, defect and bug reports, and other relevant information. QA testing documentation is crucial in the testing process. It also helps assess the teams efficiency, comparing planned progress in the test plan with the actual progress.

What is a quality assurance form?

Steps to Create a Quality Assurance Plan Define Quality Objectives. The first step to quality control planning is to define your goals. Roles and Responsibilities. Implement the Quality Assurance Plan. Examine the Results. Make Adjustments. Keep Your Team in the Loop.

What is the purpose of quality assurance?

A quality assurance process is meant to increase customer confidence and a companys credibility while improving work processes and efficiency. It also helps a company compete in its market.