Policy and Procedure Manual - Services 2025

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These types of manuals contain all the information relating to how your business operates, from best practices, expectations of employees, working policies, HR policies, guidance for technology, and much more.
Policies and procedures manuals can be written by multiple team members or by external consultants. However, in most cases, HR teams, department heads or managers, legal teams, and compliance officers take part in crafting these manuals.
SOP (Standard Operating Procedure) is a detailed document outlining the steps and processes required to perform a specific task consistently. OCP (Operational Control Procedure) focuses on controlling specific operational aspects to ensure compliance with regulations and standards.
These resulting policies will be used as evidence that a company is being compliant, so failing to follow what the policy outlines can have serious consequences. SOPs on the other hand will focus on sharing an organisations approach to doing something.
SOPs lay the groundwork for operational excellence, offering meticulous instructions for tasks, while policies provide the ethical and strategic compass that steers decision-making across the organization.
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Policies are enforced by standards and further implemented by procedures to establish actionable and accountable requirements. Policies are a business decision, not a technical one. Technology determines how policies are implemented.
SOPs outline the high-level steps involved in completing a task, while work instructions provide more specific details on how to carry out each step. Both SOPs and work instructions are essential for quality control and standardization.
Ideally, your employee handbook arms employees with the information they should know, while your policy manual provides the details that guide the individuals overseeing these policies.

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