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What is Hochschild theory?

Hochschild tells us that both the desire and ability to evaluate and understand our emotions comes from societal feeling rules. We are prompted by the rules and the rules themselves give us a place to stand outside of the emotional experience to evaluate it. Arlie Hochschild: The Presentation of Emotion - Sage Publications sagepub.com default files upm-binaries sagepub.com default files upm-binaries

What are the effects of emotional Labour in the workplace?

Studies show that emotional labor depletes cognitive energy, causing workers who perform emotional labor for long periods of time to make more mistakes and take longer to complete tasks. High levels of emotional exhaustion also correlate with lower job satisfaction, which may reduce a workers output.

How does emotional labor affect job satisfaction?

It has been linked to substance abuse, headaches, absenteeism, and sexual dysfunction (Hochschild, 2012), and it has also been linked to negative impacts on the organization, such as lower job satisfaction (Lam and Chen, 2012), and job commitment and job performance (Diefendorff and Richard, 2003), and could lead to a

Can emotional labor lead to burnout and low job satisfaction for employees?

Emotional labor has been linked to various job-related negative behaviors and adverse health outcomes, such as job dissatisfaction, loss of memory, depersonalization, job stress, hypertension, heart disease, emotional exhaustion, and burnout,8 and has even been shown to exacerbate cancer. Emotional Labor and Burnout: A Review of the Literature - PMC - NCBI nih.gov articles PMC5823819 nih.gov articles PMC5823819

How does Arlie Hochschild define surface acting?

ing to Hochschild, 1979, Hochschild, 1983, surface acting is a practice in which an individual offers a performance that displays the expected feelings they sense are in keeping with the feeling rules structuring that particular social interaction, regardless of whether this is how they feel or not. Overcoming Arlie Hochschilds concepts of the real and false self sciencedirect.com science article pii sciencedirect.com science article pii

What is the theory of emotional dissonance?

Abstract. Emotional dissonance is a feeling of unease that occurs when someone evaluates an emotional experience as a threat to his or her identity. The paper documents that the features ascribed to emotion in Western culture are likely to collide with the characteristics attributed to Western citizens. When the Experience of an Emotion Jeopardizes an Individuals Identity sagepub.com doi sagepub.com doi

What is the relationship between emotional labor and burnout?

The survey revealed that emotional labor indirectly influenced turnover intentions via job burnout and leader-member exchange. Deep acting intensified job burnout, thereby elevating turnover intentions, while surface acting mitigated job burnout.

How does burnout affect job satisfaction?

Burnout causes physical and emotional tireness, job dissatisfaction, resulting in reduced efficiency and a feeling of alienation from colleagues. Also, job satisfaction has a major impact on job-related behaviors, such as turnover intention, absenteeism, and job performance.

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