Provide face to face cashier and customer service functions in the Entergy New Orleans Customer Care 2025

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Customer service staff may be asked to greet customers, answer their questions, provide product information, and more. Customer service associates are also often asked to help maintain the store. This can involve stocking shelves, creating displays of merchandise, and general cleaning tasks.
The three most important qualities of customer service are often considered to be problem-solving, relationship-building, and product knowledge. Skills can differ ing to industry, but they typically include a trio of relationship-, product-, and resolution-centric qualities.
Handle customer inquiries via email and chat, giving prompt answers to customer questions. Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively.
Residential Customer Service - Monday through Friday 7 a.m. to 7 p.m. Business Customer Service - Monday through Friday 8 a.m. to 5 p.m.
While customer service is often seen as the team that handles incoming requests from customers technically speaking, customer support operations is responsible for developing processes, tools, and systems that drive better experiences for both agents AND customers.
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Customer Service Representative Job Responsibilities: Maintain accurate records of customer interactions and transactions. Provide up-to-date product and service information to customers. Upsell products and services to customers when appropriate. Escalate customer issues to the appropriate department or manager as
Customer service representatives typically do the following: Listen to customers questions and concerns and provide answers or responses. Provide information about products and services. Take orders, calculate charges, and process billing or payments.

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