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Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders. If you enjoy helping people, a job as a customer service representative could be a good fit.
Its tough to overstate the value of great support. When you embody important customer service qualities, you pleasantly surprise and impress even the most skeptical customers. The three most important qualities of customer service are people-first attitude, problem-solving and personal/professional ethics.
Available 24/7 1-800-9OUTAGE (1-800-968-8243).
Duties and responsibilities of a customer service representative Take ownership of customer issues. Troubleshoot problems and drive resolutions. Escalate unresolved issues to relevant internal teams. Collect prompt and accurate customer feedback. Document knowledge as solution articles. Master the use of a help desk software.
The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. They answer inquiries by phone, e-mail, web chat, or social media. A Customer Service Representative also handles concerns, complaints, or other issues.

People also ask

10 customer service skills for success Empathy. Empathy is the ability to understand another persons emotions and perspective. Problem solving. Being able to solve problems is key to customer service. Communication. Active listening. Technical knowledge. Patience. Tenacity. Adaptability.
Entergy New Orleans, a subsidiary of Entergy Corporation, is an electric and gas utility serving Orleans Parish.
Customer service representatives typically do the following: Listen to customers questions and concerns and provide answers or responses. Provide information about products and services. Take orders, calculate charges, and process billing or payments.

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