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Introduction. Insurance is regulated by the states. This system of regulation stems from the McCarran-Ferguson Act of 1945, which describes state regulation and taxation of the industry as being in the public interest and clearly gives it preeminence over federal law. Each state has its own set of statutes and rules.
Use our online Consumer Complaint Form to file a complaint with DFS about an insurance company, a bank, a vacant property, a student loan, a mortgage or foreclosure, a bail agent, or any other financial service or product.
Insurance Complaint Agency: New York State Department of Financial Services. Phone Number: (212) 480-6400. Business Hours: Monday - Friday: 9 AM - 5 PM.
New York State Department of Financial Services Department overviewJurisdictionNew YorkHeadquartersNew York, N.Y.Department executiveAdrienne A. Harris, Superintendent of Financial ServicesKey documentFinancial Services Law3 more rows
Insurance Licensing Questions If you have a question or need assistance, call (800) 342-3736 (M-F, 8:30 AM to 4:30 PM). Local calls can be made to (212) 480-6400 or (518) 474-6600.

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The NYS Department of Financial Services supervises and regulates all insurance business in NY State and investigates complaints about insurance company problems including violations of the NYS Prompt Pay Law (which requires health insurers HMOs to pay undisputed health insurance claims within 45 days of receipt and

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