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Returns management is an aspect of the supply chain and fulfilment process associated with reverse logistics, or, in other words, the return of goods from the customer to the retailer.
The five Rs of reverse logistics are returns, reselling, repairs, repackaging and recycling. Companies apply metrics to each of these options to track improvement and success.
Returns management ensures that undamaged items are again made available to customers. Reverse logistics can encompass a wider range of activities, including dealing with recalls, product refurbishment, and the decision to move products that are in overstock or have defects or quality issues.
Returns management is sometimes referred to as reverse logistics. Unlike forward logistics, which is all about getting the goods to the customer, returns management is about the flow of goods from the customer back to the seller.
This is returns management (also known as reverse logistics)any time products are sent to a final destination but need to be returned for any number of reasonsand it is a huge aspect of logistics that is as intricate as it is important.

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It involves various processes, from receiving and processing returns to inspecting and restocking returned items and potentially reselling them. It also includes managing customer expectations and communication, handling associated financial transactions, and ensuring compliance with legal and ethical guidelines.
Reverse logistics is a type of supply chain management that moves goods from customers back to the sellers or manufacturers. Once a customer receives a product, processes such as returns or recycling require reverse logistics.
Referred to as the main pillars of returns handling, speed, visibility, and control are the focus areas of a smart and snappy process.

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